We at PROEVES will work towards customer satisfaction & thus have a very customer friendly cancellation & refund policy
1. For on demand hourly daycare
a. In case customer wants to cancel the booking one hour before the date and appointment time, we will provide full refund, as per the timelines mentioned below in point 3.
b. In case customer wants to cancel the booking after visiting or using the centre for a lesser time duration, we will provide prorated refund on the discretion & policies of the service provider (Daycare/Preschool) in this case and Proeves will help in all commercially feasible ways to get this refund.
c. In case of cancelling the booking less than one hour in advance of the date and appointment time, only 50% of the fees for the booking period will be refunded. In case of no-show for On demand hourly daycare (that is where customer did not cancel the appointment, neither visited the service provider at the designated time), only 20% of the fees for the booking period will be refunded. Refund by the customer can be claimed from Proeves within 2 days.
All refunds will be dependent on the discretion & policies of the service provider (Daycare/Preschool) in this case and Proeves will help in all commercially feasible ways to get this refund.
2. For all other services
a. In case customer wants to cancel the booking anytime before the start date we will provide full refund, except for one time charges which includes admission form and other things as per the policy of the Daycare/ Preschool as per the timelines mentioned below in point 3.
b. In case customer wants to cancel the booking after visiting or using the centre for sometime, we will provide prorated refund on the discretion & policies of the service provider (Daycare/Preschool) in this case and Proeves will help in all commercially feasible ways to get this refund.
3. In case we are unable to confirm any booking made by the customer, the amount collected will be refunded back in the same mode of payment within 7 working days (time taken to refund will be subject to refund policies of the third party payment gateway, in case the same has been used)
4. In case the service provider is unable to complete any or all services, the customer can get proportionate refund by calling us or sending email to firstname.lastname@example.org and describing the service failure.
1.What is PROEVES?
www.proeves.com com is a website that helps parents discover and book the best childcare service provider for their child. Not only that we also ensure we feature relevant service providers and constantly provide you updates on them.
In line with our pro-woman cause, we also have created Procareers a first of a kind job referencing community. We want to encourage women to promote other women in getting relevant jobs and opportunities, because we all are capable to make a difference.
2.Is PROEVES free?
Customers can search and get all the information on childcare providers without cost. However, if they have to book through us that would be based on service providers fee.
Service Providers can list themselves on our website for free. We also offer preferred listing, advertising and transaction charge.
3.What are all the Procare services ?
A. Discover and the Book the following services through us:
In addition, customer can book certain daycares for the above services with an additional nanny assisted feature (where your infant will be accompanied with a nanny always or for some duration). This feature is available only for infants.
B. Platform to rate, review and get updated on the Preschool and Daycares around your location
C. Platform to create a playdate community basis your location and child age group. This playdate community can also help you when you need urgent babysitting especially for the late night movie or an exclusive date with your partner
4. Why would a customer book through PROEVES ?
5. What is the difference between Book and Block Option?
6. How does On demand hourly service work ?
7. How does nanny assisted daycare work?
This service is available for infants where parents worry about the childs comfort because they are small and can’t tell for themselves. For this service, its important that nanny has completed atleast 3 months with you and has a relevant photo id with verification process complete.
The daycare will at anypoint of time have the right to discharge the nanny or ask her to sit in the open/lounge area if they feel that she is impacting the running of the centre.
8. What are the ratings and reviews ?
Ratings and reviews allow you to share your opinion on any centre listed by providing a rating and writing a review of that business. All the ratings and reviews will be published in the "Reviews" section on the Centre Details page. These ratings and reviews will be available to our users to help them make smarter local business choices.
We want to hear about your good experiences and your bad ones. Be sure to include all the relevant facts and details. But whether it's a positive review or a negative one, please keep in mind that your opinions are generally protected but posting false information can have legal ramifications.
9. What is the Audit Report and Spot Audits feature?
We want to be extra eyes and ears for your child. Therefore
10. What is Playdate Community and Features ?
Playdate feature on our website helps you do the following:
11. What is Procareers ?
Procareers is a job referencing feature, where PROEVES members can post job openings from their organizations. By posting these jobs, they agree to reference those candidates that apply for this job.
Proeves members can only apply for these jobs and build a network through this contact.
12. In case of any concerns, feedback or issues
Please reach out to Ketika Kapoor (Ketika@proeves.com) or Divya Agarwal(Divya@proeves.com)